Customer support tools

Customer support software is a tool designed to help businesses efficiently manage their interactions with customers. It allows you to centralize requests, respond more quickly, and improve the overall customer service experience.

The term “live chat tool” is sometimes used to describe these software solutions based on this feature alone. But Intercom, Crisp, and the other tools mentioned above do much more than just offer live chat.

Among the most widely used solutions are Zendesk, Freshdesk, Intercom, HubSpot Service Hub, and Zoho Desk. Each offers features tailored to different types of businesses and budgets.

At the top of this page, we’ve listed the best live chat and customer support tools where our freelancers offer their services. I invite you to click on the software of your choice to discover the services offered by our customer support and after-sales service experts.

These tools are suitable for startups, SMEs, and large enterprises alike. Any organization looking to provide responsive and professional customer service can benefit from them.

Whether you’re a freelancer, a web agency, a small business, a scale-up, or any other type of company, you’ll need:

• A live chat to respond in real time to your visitors
• A help section to allow your visitors to find answers if they prefer to search on their own
• And possibly an AI chatbot to automatically respond to your visitors

Our freelancers specializing in customer support tools are here to help you set up these tools or manage your day-to-day support.

Customer support software can include several features such as:

• a ticketing system to manage requests
• a chatbot to respond automatically
• a knowledge base for self-service
• multi-channel tracking (email, chat, phone, social media)

Using such software saves time, improves customer satisfaction, and makes it easy to track the history of requests. It’s a valuable asset for delivering quality service.

Most solutions offer a unified inbox where all requests from different channels are consolidated. This prevents oversights and simplifies tracking.

A traditional customer support tool focuses primarily on direct interactions with customers. A helpdesk solution is more comprehensive: it also includes tracking, automation, and advanced reporting tools.

This software allows you to automate responses to frequently asked questions using chatbots or predefined scenarios, which saves time and reduces the workload on your teams.

Most customer support software is designed to handle multi-channel communication. It allows you to centralize requests from social media, WhatsApp, email, and phone calls, all within a single interface.

Setup is generally straightforward and doesn’t require advanced technical skills. Most solutions are intuitive, and some even offer support to facilitate integration.

You can find a customer support specialist on BeFreelancr. Freelancers there offer their services to help you configure, optimize, or manage your customer support tools.

On this page, you’ll find our customer support management experts. Whether you need help setting up your software or managing it on a daily basis, you’ll find the service you need.

Click on the software you’re interested in above (for example, Intercom or Help Scout) to see the services offered.

On BeFreelancr, you’ll find freelancers capable of setting up support software, creating a knowledge base, configuring chatbots, or even providing outsourced customer service for your business.

These software solutions generally include dashboards and reports that allow you to analyze response times, agent workload, and customer satisfaction levels.

Customization is possible in most cases. You can adapt automated messages, add your logo, and use your brand colors to maintain consistent communication.

The price depends on the features. Basic solutions start at around €15 to €30 per month, while more advanced software for teams can range from €50 to over €100 per month.

These tools are designed for collaboration. They allow you to assign tickets to different agents, track their progress, and work together on the same customer account.