Messenger

Messenger is the messaging app linked to Facebook. It allows you to send instant messages, files, photos, videos, and even make audio and video calls. It is a simple, fast, and widely used tool, both for personal and professional use.

Today, many companies use Messenger to create a chat feature on their website (but we'll talk more about that later).

Facebook is the social network where you post content, create a page, or interact in groups.

Messenger, on the other hand, is only used for private communication. It works like an instant messaging service, independent of posts visible on Facebook.

When Facebook first started, Messenger didn't exist. People chatted via Facebook (as they do now), but the live chat feature didn't really have a name. Messenger then became a separate app on iOS and Android, linked to our Facebook chats.

Because it's a direct, fast, and more personal way to communicate. Your prospects or customers can ask you a question, you can respond right away, and it creates a real sense of closeness. What's more, messages often have a much higher open rate than emails.

Everyone uses Facebook and Messenger (at least those over 25). They contact you via Messenger and receive a reply via Messenger. You know they'll get your reply (which is less likely with email).

Yes, many companies use it for this purpose. You can answer frequently asked questions, send useful links, handle requests, or even automate some of the responses with a chatbot. It's a great channel for providing fast, human service.

Be responsive, clear, and professional in your communications. You can also add a "Message" button to your website or Facebook page, use automatic replies for common messages, or send personalized follow-ups. The idea is to make it a real customer service tool, not just a messaging service for troubleshooting.

Many of our Messenger experts have set up live chat on their clients' websites. It's a free alternative to live chat tools such as Intercom.

Messenger is completely free to use, whether you're a business or a freelancer. You can communicate with your customers at no cost, either via your Facebook page or directly from the app. This is one of the major advantages of this platform.

It is possibleto automate responses with tools such as ManyChat, Chatfuel, or directly via Meta Business Suite. For example, you can create a welcome message, quick responses, or even complete conversation scenarios based on the user's choices.

Our freelance Messenger experts are available to help you set up automation for your Messenger.

You can add a Messenger button or chat bubble directly to your website. Simply go to Meta Business Suite, go to the messaging settings, and copy the code to integrate. Once in place, your visitors can contact you without leaving your website.

If you're not very comfortable with technology, our Messenger integration experts are here to help you on this page (see services above).

To create a chatbot, you can use a platform such as ManyChat or Chatfuel. These tools allow you to create drag-and-drop conversation scenarios without the need for coding. You connect your Facebook page, define the questions and answers, and the bot can then automatically respond to messages received.

What are the benefits of a Messenger chatbot for my business?

A chatbot allows you to respond automatically to messages, even when you're not available. It can welcome visitors, qualify leads, answer frequently asked questions, or redirect users to an offer. It saves time while providing a fast and seamless experience for your customers.

There are several profiles: chatbot creators (using tools such as ManyChat), automation experts, freelancers specializing in conversational strategy, and those who integrate Messenger into your website or sales funnel. You can easily delegate all the technical or strategic aspects.

You can find these different profiles above.

On our BeFreelancr platform, you will find freelancers specializing in Messenger (on this page). Whether you need help creating chatbots, automation, message writing, or integration on your website, simply choose the service that suits your needs and place your order in just a few clicks.

You can order chatbot creation services, complete automation, Messenger integration on your website, optimized message writing, or even audits of your communication strategy. There are also freelancers who offer to connect Messenger to your other tools.

Absolutely. Even if you're just starting out, Messenger can help you easily communicate with your customers, respond quickly, and automate certain responses. You don't need a large team: a good chatbot or a few well-thought-out messages can already make a real difference.

There are other messaging tools such as WhatsApp Business, Telegram, Live Chat on your website, or tools such as Intercom or Tawk.to. But Messenger remains one of the easiest to set up, especially if your audience is already active on Facebook.