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WhatsApp : FAQ
What is WhatsApp?
WhatsApp is an instant messaging app that allows you to exchange messages, files, photos, videos, and make audio and video calls. It is widely used around the world, both for chatting with friends and family and for communicating with customers.
Like Messenger, WhatsApp is owned by Meta, which is part of Facebook.
What is the difference between WhatsApp and WhatsApp Business?
WhatsApp Business is a version designed specifically for businesses. It offers additional features such as a professional profile, automatic messages, labels to organize your conversations, and more structured management of your exchanges. The classic app is designed for personal use.
Why use WhatsApp to communicate with your customers?
Because it's a direct, fast, and widely used channel. Your customers often already have WhatsApp installed on their phones, so it's easy for them to contact you. It's also more personal than email and helps build trust with your audience.
Our WhatsApp experts have set up live chats on many clients' websites. This allows webmasters to stay in touch with their visitors via their WhatsApp app. Not only is it convenient, but visitors (who often have WhatsApp) also get the answer on their app.
What features does WhatsApp offer businesses?
You can create a professional profile with your hours, website, and a description. You can send automatic messages (welcome messages, away messages), label your conversations, create a catalog of products or services, and even use the WhatsApp Business API to automate on a large scale.
Can you automate responses on WhatsApp?
With WhatsApp Business, you can automate simple messages such as a welcome message or an away message. If you need to go further, the WhatsApp Business API allows you to create more complex scenarios using external tools such as automation platforms or CRMs.
If you're not very comfortable with technology, you can find freelance WhatsApp experts on this page who can do it for you.
Is it possible to create a chatbot on WhatsApp?
It is possible, but it requires the WhatsApp Business API and tools such as Twilio, WATI, Zoko, or ManyChat. You can then create a real chatbot that can automatically respond to your customers, qualify their requests, and even offer them your services or products in just a few messages.
Our freelance WhatsApp experts regularly install chatbots on their clients' websites.
How can I send group messages to my customers on WhatsApp?
You can use the "broadcast list" feature in WhatsApp Business to send the same message to multiple contacts at once. Each recipient receives it privately, like a normal message. People just need to have your number saved in their contacts to receive your messages.
Is WhatsApp a good channel for customer service?
It's very well suited, especially if you're looking to offer fast, personalized support. Customers can easily ask questions, and you can respond to them in real time. With quick responses, automatic messages, and built-in management tools, it's a great way to manage customer relationships in a simple and human way.
Can WhatsApp be used for marketing or prospecting?
It's possible, but you have to do it smartly. The idea is not to spam people at random, but to send messages to contacts who have given you their consent. You can use it to send offers, follow up, share news, or maintain relationships with your existing customers.
How can you connect WhatsApp to your website?
Just add a button or chat bubble that redirects to your WhatsApp number. You can use the official wa.me link or tools such as GetButton or Chaty. Once installed, your visitors can write to you with a single click, directly from your website.
If you want a freelancer to set this up for you, you can find our WhatsApp experts' services above.
Is WhatsApp a free app?
WhatsApp and WhatsApp Business are free to download and use. You can communicate with your customers at no cost, as long as you stick to standard usage. If you use the API for large-scale automated messaging, some partner tools may require a fee.
Where can I find a freelance WhatsApp expert?
On BeFreelancr (above on this page), you will find freelancers specializing in automation, chatbot installation, WhatsApp integration with your website or tools, and even professional message writing. Simply choose the service that suits your needs and place your order directly.
What WhatsApp services can you find on BeFreelancr?
On BeFreelancr, you can find freelancers who offer:
- Installing WhatsApp on your website
- Chatbot creation
- Message automation
- Writing prospecting sequences
- Or integration with other tools
This is perfect if you want to save time or make your communication more professional.
Can WhatsApp be integrated with other tools such as CRM or email marketing?
Yes, WhatsApp can be linked to a CRM, email marketing tool, or sales platform via connectors such as Zapier, Make, or specific APIs. This allows you to centralize your communications, better track your prospects, and automate certain actions based on the messages you receive.
Is WhatsApp suitable for small businesses or freelancers?
It's actually one of the best tools for this. Easy to set up, free, direct, and widely used by customers, it allows you to build trust, respond quickly, and manage your business without the need for complicated tools. Even if you're working alone, you can look professional with WhatsApp.
What are the alternatives to WhatsApp?
There are other messaging apps such as Telegram, Messenger, and Signal, as well as live chat systems such as LiveChat, Intercom, and Tawk.to. It all depends on your target audience and how you want to communicate, but WhatsApp remains one of the most accessible options.