Telegram

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Telegram : FAQ

What is Telegram and how is it different from WhatsApp?

Telegram is an ultra-fast, secure, and highly flexible messaging app. Unlike WhatsApp, it allows you to create large groups, broadcast channels, use bots, and have more control over customization.

It is also one of the most widely used apps for managing active communities, without the traditional limitations of other platforms.

We often see entrepreneurs and infopreneurs creating Telegram groups to send messages to their audience. This is understandable, as deliverability is much better than email (we'll talk about this in a moment).

What is the difference between a Telegram group and a channel?

A Telegram group allows interaction between members: everyone can post messages (like a discussion forum). A channel, on the other hand, works like a silent newsletter: only the administrator can send messages, which is ideal for distributing content without distractions. Both can be public or private depending on your objectives.

Why use Telegram for your community or business?

The first reason to use Telegram to send messages to your audience is that you will have 100% deliverability. You will also have a much higher open rate than with a newsletter.

Telegram is perfect if you want to maintain a direct link with your audience without being dependent on algorithms. It is a simple but powerful tool for sharing content, sending notifications, organizing discussions, or even offering training.

It's also one of the few channels where people actually read what you send, especially if they've trusted you enough to subscribe.

What are the features of Telegram?

Telegram offers groups of up to 200,000 members (yes, that's a lot), channels, automated bots, message scheduling, large file sharing, voice chats, and the ability to have multiple accounts on a single app.

It's a very comprehensive tool for managing a community, communicating privately or publicly, and getting your messages across without being drowned out by the noise of traditional social media.

Is Telegram free for businesses?

The Telegram app is completely free, even for professional use. You can create as many groups or channels as you want, manage a community of thousands of members, use bots, send large files... with no hidden fees.

If you want a direct way to communicate with your audience, and for $0, Telegram is for you. Above, you will find the services our experts offer on this app.

Can messages or replies be automated on Telegram?

Telegram allows youto automate a lot of things with bots. You can schedule messages, send automatic replies, create interactive menus, or even connect Telegram to other tools via platforms such as Zapier or Make. This saves time and provides a smoother experience for your subscribers or customers.

Above, you will find our freelancers'Telegram automation services.

What is a Telegram bot and what is it used for?

A Telegram bot is a small automated assistant that can send messages, respond to certain commands, ask questions, trigger actions, and more. It can be used to manage program registrations, answer frequently asked questions, offer on-demand content, or even manage payments. It's a real lever for automating part of your communication.

What kind of content should you post on a Telegram channel?

On a Telegram channel, you can share exclusive information, educational content, commercial offers, links to your products, or simply words of encouragement if you are running a community. The ideal tone is direct and human, as if you were talking to your subscribers privately. This is precisely what makes this format so powerful.

How can you connect Telegram to other tools (CRM, automation, etc.)?

You can connect Telegram to other tools using platforms such as Zapier, Make (formerly Integromat) or via Telegram'sofficial API. This allows you, for example, to automatically send a message to a channel when a new customer signs up, add data to your CRM, or trigger automated sequences. It's a great way to save time and better manage your communication.

If you're looking for a freelancer to connect Telegram to your favorite software, check out the services above.

Can Telegram be used for customer support?

Telegram is an excellent solution for live customer support. You can manage this via a private group, individual chat, or even automate certain responses with a bot. It's fast, simple, and many customers prefer this channel to sending an email or filling out a form. Just make sure you have a clear organization behind it.

Where can I find a Telegram expert?

Above on this page, you'll find freelancers specializing in bot creation, setting up Telegram channels or groups, automation, and community management. This is handy if you want to get started quickly or avoid technical errors in the beginning.

BeFreelancr keeps you safe, as the platform is a trusted third party that protects freelancers and their clients.

What Telegram services can you find on BeFreelancr?

On BeFreelancr, you'll find freelancers who can create a Telegram channel or group, set up a custom bot, connect Telegram to your other tools, or manage your community. Whether you need to launch a professional channel, provide customer support, or moderate an active group, you can easily delegate these tasks to experts.

What are the advantages and disadvantages of Telegram compared to other messaging platforms?

Pros: Telegram is fast, secure, customizable, ad-free, and free even for large communities. It also allows for true automation thanks to bots.

Cons: Not everyone uses it yet, so you may need to educate your audience a bit to get them on board. And some find the interface a little less intuitive than WhatsApp.

What are the alternatives to Telegram?

The main alternatives include WhatsApp Business (more widespread but more limited in terms of automation), Discord (more community-based), Slack (more B2B), and Signal (for those who prioritize privacy). The choice depends mainly on your goals and how you want to interact with your audience.