I will handle your customer support in French and English.

Are you looking for an autonomous and responsive professional to handle part of your customer support, either occasionally or on a regular basis?

I provide remote customer support in both French and English, with particular attention to response quality and customer experience.

What I can handle

• Customer requests via email or your ticketing platform

• Customer support in French and English

• First-level technical support and troubleshooting

• Follow-up of customer requests through to resolution

• Complaints and situations requiring personalized responses

• Escalation of issues requiring assistance from another team

• Identification and reporting of recurring issues or customer requests

• Use and updating of your internal procedures and knowledge base

I have more than 3 years of experience in Customer Service and Technical Support within an international, fully remote environment. I work with Zendesk on a daily basis and also have experience using Salesforce.

I am used to quickly understanding new products, tools and procedures, identifying the source of an issue and clearly explaining the solution to customers.

How does the service work?

The €60 rate corresponds to 1 hour of remote customer support.

Before getting started, we will define your needs, the types of requests I can handle independently, your procedures and the tools required.

If you need additional support, you can add extra hours to your order depending on your volume and requirements.

The goal is simple: to help you delegate your customer support while maintaining professional, clear and human communication with your customers.